Welcome to Tops To Bottoms Sales’ FAQ page! We’ve compiled answers to your most pressing questions about our trendy collections, shipping policies, and more. Can’t find what you’re looking for? Our style squad is always happy to help at [email protected].
About Our Products
What types of clothing do you offer?
We specialize in fashion-forward women’s apparel including dresses, outerwear, pants, shorts, skirts, and tops. Our collections are carefully curated to offer premium styles at affordable prices.
What makes your clothing unique?
Our pieces combine trendsetting designs with exceptional value – our customers typically save 60-70% on premium styles. We focus on versatile pieces that can elevate any wardrobe.
Where are your clothes made?
While our headquarters and fulfillment center are in Los Angeles, we source quality materials and manufacturing globally to bring you the best fashion at the best prices.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout or by visiting the account registration page. Having an account lets you track orders, save favorites, and checkout faster.
I forgot my password – what should I do?
Click “Forgot Password” on the login page and we’ll email you a link to reset it. For security reasons, we can’t retrieve passwords directly.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion finds to you ASAP! If you need to modify or cancel, email us immediately at [email protected] with your order number. We’ll try our best if your order hasn’t entered processing.
Shipping & Delivery
Where do you ship?
We’re proud to ship worldwide with just a few exceptions in remote areas and parts of Asia. Enter your address at checkout to confirm we can deliver to your location.
What are my shipping options?
We offer two convenient options:
1. Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
2. Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch
How long does order processing take?
Our LA-based team needs 1-2 business days (excluding weekends/holidays) to carefully prepare your fashion-forward package before dispatch.
How can I track my order?
You’ll receive a shipping confirmation email with tracking details once your order dispatches. Use this to follow your package’s journey from our fashion hub to your doorstep!
What if my package is delayed?
While we work with reliable carriers, occasional delays happen. If significantly delayed, contact our style squad at [email protected] and we’ll investigate.
Payments
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment details. We never store full credit card numbers on our servers.
Why was my payment declined?
This is usually due to: insufficient funds, incorrect card details, or your bank’s security measures. Try again or contact your bank. You can also try PayPal as an alternative.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from the delivery date. Items must be unworn, unwashed, with tags attached, and in original packaging.
How do I initiate a return?
Email [email protected] with your order number and items you wish to return. We’ll provide return instructions and address.
When will I get my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds are issued to your original payment method.
Do you offer exchanges?
Currently we only process returns. For a different size/color, please place a new order and return the original item following our return policy.
Still have questions?
Our customer service team is here to help! Contact us at [email protected] and we’ll respond within 24 hours (excluding weekends and holidays).
For reference, please include your order number in any inquiries about existing orders.