Shipping Policy

At Tops To Bottoms Sales, we’re committed to making your fashion journey as smooth as possible. Whether you’re eagerly awaiting your new styles or need to make a return, we’ve got you covered with our transparent policies.

Shipping Information

Order Processing Time

We pride ourselves on quick turnaround:

• All orders are processed within 1-2 business days (excluding weekends and holidays)
• You’ll receive a shipping confirmation email with tracking information once your order is on its way

Shipping Options

We offer two convenient shipping methods to suit your needs:

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some areas in Asia and remote regions.

Returns & Exchanges

We want you to love every piece you purchase from us. If something isn’t perfect, our hassle-free return policy ensures your complete satisfaction.

Our Return Policy

• Returns and exchanges are accepted within 15 days of receiving your order
• All items must be:
  • Unworn, unwashed, and in original condition
  • With all tags still attached
  • In the original packaging

How to Return or Exchange

Follow these simple steps for a smooth return or exchange process:

1. Submit Your Request

• Email us at [email protected] within 15 days of delivery
• Include your order number and reason for return
• Use our template below to ensure we have all necessary information

2. Wait for Approval

• Our Style Squad will review your request within 2 business days
• We’ll email you return instructions and authorization

3. Package Your Items

• Securely pack the items in their original packaging
• Ensure all tags are attached
• Include any notes about exchanges

4. Ship Your Return

• Send the package to our LA headquarters:
  567 Grasselli Street, LOS ANGELES, US 90017
• Use a trackable shipping method – we cannot be responsible for lost return packages

Return Shipping Costs

• Returns: Customer pays return shipping unless the item is defective or incorrect
• Exchanges: Customer pays shipping both ways unless the exchange is due to our error

Refund Processing

Once we receive and inspect your return:

• Timing: Refunds are processed within 5-7 business days
• Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Notification: You’ll receive an email confirmation when your refund is processed

Note: It may take additional time for the refund to appear on your credit card statement, depending on your bank’s processing time.

Exchange Process

For exchanges:

• Follow the same return process above
• Include a note specifying your desired exchange item(s)
• We’ll ship your new item once we receive the return
• If your exchange item is more expensive, you’ll need to pay the difference
• If it’s less expensive, we’ll refund the difference

International Returns

For our global customers:

• You are responsible for any customs fees or import taxes on returned items
• International returns may take longer to process
• Refunds will be issued in USD, and exchange rates may affect the final amount

Return Request Template

Questions?

Our Style Squad is happy to help with any shipping or return questions at [email protected].

Remember: Your satisfaction is our style statement!